Privacy Policy

Bage Transportation Solutions, LLC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our transportation and delivery services.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, phone number, email address, and mailing address.
• Trip Information: Pickup and drop-off addresses, requested dates and times, and service type.
• Health-Related Information: Mobility needs or medical requirements necessary to provide appropriate transport (e.g., wheelchair accessibility). We collect only what is necessary to serve you safely.
• Payment Information: Billing details as needed to process payments. Payment card data is processed through secure third-party processors and is not stored by us.
• Communications: Records of correspondence when you contact us by phone, email, or web form.
• Usage Data: Information about how you interact with our website, including IP address, browser type, and pages visited.

2. How We Use Your Information

We use the information we collect to:

• Schedule, dispatch, and fulfill transportation and delivery services.
• Communicate with you about your bookings, confirmations, and service updates.
• Process payments and maintain billing records.
• Improve our services, website, and customer experience.
• Comply with applicable laws and regulations, including HIPAA where applicable.
• Respond to inquiries, complaints, and support requests.

3. HIPAA Compliance

To the extent that we handle protected health information (PHI) in connection with non-emergency medical transportation services, we comply with the Health Insurance Portability and Accountability Act (HIPAA). We implement appropriate administrative, physical, and technical safeguards to protect PHI and will not disclose PHI except as permitted or required by law.

4. Sharing of Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• Service Providers: Third-party vendors who assist us in operating our business (e.g., payment processors, dispatch software), subject to confidentiality obligations.
• Healthcare Facilities: When coordinating transport on behalf of a healthcare facility, we may share relevant trip information with that facility.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal obligations.
• Opt out of marketing communications at any time.

To exercise any of these rights, please contact us at [email protected] or call (470) 734-0819.

8. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website with an updated effective date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: